Refund Policy

At Ziara Beauty, we want you to be completely thrilled with your purchase. If you are not satisfied, we are here to help with a straightforward refund process.

The Short Version

  • You have 30 days from the delivery date to request a refund.

  • The item must be unused, unopened, and in its original packaging with all seals intact.

  • Upon approval, your refund will be processed to your original payment method within 5-10 business days.

  • Shipping costs are non-refundable.

The Detailed Version

1. Eligibility for a Refund
To be eligible for a refund, your item must meet the following conditions:

  • It must be requested within 30 days of your order's delivery date.

  • The product must be unused, unswatched, and in its original condition.

  • The original packaging must be included, undamaged, and with all safety seals intact.

  • You must provide the original order number or proof of purchase.

2. Non-Refundable Items
For the health and safety of all our customers, we cannot offer refunds on:

  • Any used or opened products. This includes products with broken seals.

  • Final sale items (clearly marked as such on the product page).

  • Gift cards.

  • Return shipping costs (unless the return is due to our error).

3. How to Request a Refund

Step 1: Contact Our Team
Email us at support@ziarabeauty.com within 30 days of receiving your order. Please include:

  • Your name and order number.

  • The product(s) you are returning.

  • The reason for the return.

Step 2: Receive Your Return Authorization
Our customer service team will provide you with a Return Authorization (RA) number and the shipping address for your return. Returns shipped without an RA number may be delayed or refused.

Step 3: Ship Your Return
Securely pack the eligible item(s) in their original packaging, include a copy of your order confirmation or the RA number inside the box, and mail it to us. We highly recommend using a trackable shipping service, as you are responsible for the package until it arrives at our facility.

4. When Will I Receive My Refund?

  • After we receive your return, our team will inspect it to ensure it meets our eligibility criteria.

  • Once approved, we will initiate the refund to your original method of payment (e.g., your credit card or PayPal account).

  • Please allow 5-10 business days for the refund to be reflected in your account after it has been processed. The timing depends on your financial institution.

5. Damaged, Defective, or Incorrect Items
We sincerely apologize if you receive a damaged, defective, or incorrect item! In this case, please contact us at support@ziarabeauty.com within 7 days of delivery with your order number and photos of the product and packaging. We will gladly send a replacement at no cost to you or process a full refund, including any shipping charges.

Questions?

If you have any questions about our refund policy, please contact us before initiating a return.

Email: support@ziarabeauty.com

Key Benefits of this Policy:

  • Clarity: Separates the refund process from exchanges, making it easier for customers who specifically want their money back.

  • Simplicity: Uses a "Short Version" for quick scanning.

  • Safety Emphasis: Clearly states the "unopened and sealed" requirement, which is critical for a cosmetics brand.

  • Process-Driven: Provides a clear, step-by-step guide to set customer expectations.

  • Fairness: Distinguishes between change-of-mind returns (customer pays return shipping) and company errors (Ziara covers everything).