Return and Exchange Policy

Your satisfaction is our top priority. We at Ziara Beauty are committed to ensuring you love every product you purchase. However, we understand that sometimes a product may not be the perfect fit. Please review our policy below to guide you through the return and exchange process.

Our Policy in a Nutshell

  • We offer a 30-day return policy from the date of delivery for a full refund to your original payment method.

  • We offer a 60-day exchange policy from the date of delivery for a product of equal value.

  • All returned items must be unused, unopened, and in their original packaging with all seals intact for health and safety reasons.

  • For all returns and exchanges, a original proof of purchase (order number) is required.

The Details

1. What can be returned or exchanged?
To be eligible for a return or exchange, your item must be in the same condition that you received it. This means:

  • The product must be unused.

  • The original packaging must be undamaged.

  • All safety seals and labels must be intact.

2. What cannot be returned or exchanged?
For the health and safety of all our customers, we cannot accept returns or exchanges on:

  • Opened or used products (e.g., foundation bottles, lipstick tubes, concealer wands).

  • Products without their original packaging or with broken seals.

  • Gift cards.

  • Final sale items (these will be clearly marked as such on the product page).

3. How do I start a return or exchange?

Step 1: Contact Us
Within 30 days (for a refund) or 60 days (for an exchange) of receiving your order, please contact our Customer Care team at support@ziharabeauty.com with your:

  • Order Number

  • Product Name(s) you wish to return/exchange

  • Reason for the return/exchange


We will provide you with a Return Authorization (RA) number and the shipping address for your return. Please note: Returns sent without an RA number cannot be processed.


Securely pack the unused item(s) in their original packaging, include a copy of your order confirmation or the RA number inside the box, and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.

Refunds, Exchanges & Damages

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5-10 business days.

  • Please note, shipping costs are non-refundable.

Exchanges:

  • We are happy to exchange any eligible item for a different shade or a product of equal value.

  • If the item you wish to exchange for is of lower value, we will refund the difference. If it is of higher value, you will be charged the difference.

Damaged or Incorrect Items:
We are so sorry if your order arrived damaged or if you received the wrong item! Please contact us at support@ziarabeauty.com within 7 days of delivery with your order number and a photo of the damaged or incorrect product. We will ship a replacement to you immediately at no extra cost.

Return Shipping Costs

  • Customer-Paid Returns: The customer is responsible for the cost of return shipping for change-of-mind returns and exchanges.

  • Ziara-Paid Returns: We will cover the return shipping cost if the return is a result of our error (e.g., you received a damaged, defective, or incorrect item).

We're here to help! If you have any questions about our return policy, please don't hesitate to contact our friendly customer service team.

Email: support@ziarabeauty.com
Response Time: We strive to respond to all inquiries within 24 hours during business days.

Why this policy works for a cosmetics website:

  • Clear & Concise: Uses headings and bullet points for easy scanning.

  • Hygiene-Focused: Explicitly states that used/opened items cannot be returned, which is standard and crucial for a cosmetics brand.

  • Customer-Friendly: Offers a generous window (30/60 days) and provides clear solutions for damaged goods.

  • Process-Oriented: Walks the customer through the exact steps, reducing confusion and support tickets.

  • Builds Trust: It's transparent about what is and isn't covered, and it takes responsibility for its own mistakes.